Introduction

Ferri Abolhassan ()
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Ferri Abolhassan: T-Systems International GmbH

Chapter Chapter 1 in The Road to a Modern IT Factory, 2014, pp 1-8 from Springer

Abstract: Abstract Businesses need efficient processes. This is and remains a real and obvious challenge. Obvious, because there is general consensus about this fact; a challenge, because it is still far removed from being the everyday reality at many companies. When asked “How well are your processes working”, the respondents of many staff, partner, or even management surveys will give a disarmingly honest answer: The optimization and continuous improvement or even the simple monitoring of processes is too neglected. Very few companies have allocated the topic a dedicated place among the directorial responsibilities of their executive managers.

Keywords: Service Provider; Cloud Computing; Service Level Agreement; External Provider; Cottage Industry (search for similar items in EconPapers)
Date: 2014
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Persistent link: https://EconPapers.repec.org/RePEc:spr:mgmchp:978-3-642-40219-7_1

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DOI: 10.1007/978-3-642-40219-7_1

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