Governance Models

Carsten Glohr ()
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Carsten Glohr: Detecon International GmbH

Chapter Chapter 9 in The Road to a Modern IT Factory, 2014, pp 79-86 from Springer

Abstract: Abstract The term “IT governance” refers to the system for managing and regulating the structures of an IT organization (its procedural and organizational make-up). Its job is to make sure that IT management and its organizational structures and processes are arranged in such a way that they support the wider strategy of the business in the most effective and cost-efficient way possible.

Keywords: Customer Satisfaction Index; Shared Service Centers; Organizational Demands; Service Management Functions; Business-oriented Model (search for similar items in EconPapers)
Date: 2014
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Persistent link: https://EconPapers.repec.org/RePEc:spr:mgmchp:978-3-642-40219-7_9

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DOI: 10.1007/978-3-642-40219-7_9

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