Tools for the Optimisation of Workflows

Martin Hofmann ()

Chapter 4 in A Holistic Approach to Process Optimisation, 2021, pp 61-120 from Springer

Abstract: Summary When working on improvement projects, the use of different tools has a positive effect on the achievement of goals. The most important tools include, for example, the Process Mapping, the Ishikawa Diagram, the Utility-Value Analysis, the Burn Down Chart or the Pareto Chart. All these tools rely on a strong visual component, which is excellent for use in workshops with groups. In addition, the Maturity Model offers a structured procedure for assessing the quality of existing work processes and for tracking the progress made in continuous development.

Date: 2021
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DOI: 10.1007/978-3-658-34097-1_4

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