Voice and Speech Recognition for Banks and Insurance Companies

Jürg Schleier () and Jakob Hauser ()
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Jürg Schleier: Spitch AG
Jakob Hauser: TrustCom AG

A chapter in CRM Goes Digital, 2025, pp 157-167 from Springer

Abstract: Abstract The customer experience plays a crucial role in the foreground of intelligent customer relationship management. The latest technologies in the speech environment contribute greatly to optimize the customer experience. New approaches to speech recognition are already a reality today. In this article, this disruptive trend and the benefits that can be realized with it are highlighted.

Date: 2025
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Persistent link: https://EconPapers.repec.org/RePEc:spr:mgmchp:978-3-658-45798-3_12

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DOI: 10.1007/978-3-658-45798-3_12

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