Service Design

Stefano Tonchia
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Stefano Tonchia: University of Udine

Chapter 6 in Industrial Project Management, 2018, pp 63-70 from Springer

Abstract: Abstract In this chapter is dedicated to Service Design. Both service content and service delivery are presented, together with a process-based service improvement. References to service quality (ServQual method) and Customer Satisfaction Indices are made.

Date: 2018
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Persistent link: https://EconPapers.repec.org/RePEc:spr:mgmchp:978-3-662-56328-1_6

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DOI: 10.1007/978-3-662-56328-1_6

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