Case Study: Narrative Knowledge Transfer with Leaving Experts

Christine Erlach () and Michael Müller ()
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Christine Erlach: NARRATA Consult
Michael Müller: Stuttgart Media University

A chapter in Narrative Organizations, 2020, pp 147-152 from Springer

Abstract: Abstract “Transfer stories” can support narrative knowledge transfer processes and secure the elusive experiential knowledge of longtime employees for the memory of an organization. In 2014, several employees at the “Hessische Verwaltung für Bodenmanagement und Geoinformation” (HVBG; English: “Hessian Administration for Soil Management and Geoinformation”), a state-level governmental organ in the German state of Hesse, were trained in the use of this narrative method. This interview with one of the employees undergoing training covers the experiences with the method since then and the ways it can be applied to knowledge transfer in areas beyond the work with leaving experts.

Date: 2020
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DOI: 10.1007/978-3-662-61421-1_15

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