Claims Management

Albert Liao
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Albert Liao: Foxconn Industrial Internet

Chapter Chapter 4 in Warranty Chain Management, 2022, pp 91-114 from Springer

Abstract: Abstract This chapter introduces warranty claims and abnormality analysis, one of the first steps in a warranty plans, at the forefront of seller service delivery. Warranty claims can be driven by contractual warranty demands or equipment-sensitive feedback, whether passive or proactive and may be driven by product failure or by contractual warranty terms for specific maintenance. Ensuring that claims processes and management operations are performed in compliance with contracts are described in Sect. 4.1.

Date: 2022
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Persistent link: https://EconPapers.repec.org/RePEc:spr:mgmchp:978-981-19-2104-9_4

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DOI: 10.1007/978-981-19-2104-9_4

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