An Innovation in Last-Mile Delivery

Kok Choon Tan ()
Additional contact information
Kok Choon Tan: National University of Singapore

Chapter 4 in TA-Q-BIN, 2015, pp 45-57 from Springer

Abstract: Abstract TA-Q-BIN functions in a way that is similar to the hub-and-spoke system commonly practiced in the airline industry and the logistics industry. While such ubiquitous network makes it convenient for customers to enjoy the service of TA-Q-BIN, it imposes great challenges on Yamato Transport to provide the efficient, cost-effective, and consistent service, especially when there are large variations in customer demand patterns in terms of population density, demand frequency, road situation, and customer background, in different areas across Japan. How does Yamato Transport customize its operation models to cater for the different characteristics exhibited at different areas? How does Yamato Transport strive to enhance its productivity while maintaining the high service level expected by its customers? The case illustrates an innovation in meeting such challenges.

Keywords: TA-Q-BINTA-Q-BIN; YamatoYamato; Last-mile deliveryLast-mile delivery; InnovationInnovation; Bus stop operationBus stop operation sBus stop operations; Taxi stop operationTaxi stop operation sTaxi stop operations (search for similar items in EconPapers)
Date: 2015
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:mgmchp:978-981-287-673-7_4

Ordering information: This item can be ordered from
http://www.springer.com/9789812876737

DOI: 10.1007/978-981-287-673-7_4

Access Statistics for this chapter

More chapters in Management for Professionals from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().