Express Delivery: Sustainable Advantage Through Corporate Social Responsibility

Qizhang Liu () and Chung-Piaw Teo
Additional contact information
Qizhang Liu: National University of Singapore
Chung-Piaw Teo: National University of Singapore

Chapter 6 in TA-Q-BIN, 2015, pp 85-101 from Springer

Abstract: Abstract The logistics service sector is subject to another consideration in terms of service performance and excellence: corporate social responsibility, or corporate conscience. This concept encourages employees to understand that they are serving the local community through their safety and social work as employees of Yamato, helping them channel their time and energy in a way that is critical for competitive advantage. This case examines the role of corporate social responsibility in contributing towards service performance and a culture of excellence in Yamato.

Keywords: TA-Q-BINTA-Q-BIN; YamatoYamato; Last-mile deliveryLast-mile delivery; Corporate social responsibility (search for similar items in EconPapers)
Date: 2015
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:mgmchp:978-981-287-673-7_6

Ordering information: This item can be ordered from
http://www.springer.com/9789812876737

DOI: 10.1007/978-981-287-673-7_6

Access Statistics for this chapter

More chapters in Management for Professionals from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().