Delivering B2B with TA-Q-BIN

Qizhang Liu (), Mark Goh () and Motoka Mouri ()
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Qizhang Liu: National University of Singapore
Mark Goh: National University of Singapore
Motoka Mouri: National University of Singapore

Chapter 8 in TA-Q-BIN, 2015, pp 127-148 from Springer

Abstract: Abstract Yamato Group is best known for its flagship service: TA-Q-BIN, which targets at consumer market. In recent years, however, Yamato is quietly yet aggressively transforming the B2B delivery market in Japan. Yamato’s peerless efficiency in last-mile delivery, supported by its ubiquitous network, makes it an ideal choice for businesses who seek consistent, speedy, and high-quality logistics services. This chapter explores Yamato’s service innovations in both the upstream and the downstream Business-to-Business (B2B) delivery landscape with two cases.

Keywords: TA-Q-BINTA-Q-BIN; YamatoYamato; Last-mile deliveryLast-mile delivery; B2B delivery; InnovationInnovation; Service level (search for similar items in EconPapers)
Date: 2015
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DOI: 10.1007/978-981-287-673-7_8

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