Haidilao: Thoughtful and “Smart” Service

Beihong Wu ()

A chapter in How Digital Intelligence Drives Business Growth, 2023, pp 337-352 from Springer

Abstract: Abstract In the early 1990s, Zhang Yong, founder of Haidilao, worked in a tractor factory in Sichuan after graduating from a technical school. He only earned 90 yuan a month at that time, but his neighbor, Granny Zhan, had already become a local nouveau riche with her ancestral technique of cooking smoked geese. Inspired by his neighbor, Zhang Yong quit the job and started his own business—a hot pot restaurant.

Date: 2023
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DOI: 10.1007/978-981-99-4299-2_24

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