Service Innovation and Future Life

Lefei Li ()
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Lefei Li: Tsinghua University

Chapter Chapter 11 in The Era of New Services, 2024, pp 173-187 from Springer

Abstract: Abstract This chapter discusses the evolution of customer expectations in the service sector, focusing on the shift from traditional factors like price-performance, convenience, and variety to more experiential aspects such as curiosity, fun, and emotional connection. Furthermore, it addresses the challenge of overwhelming choice, suggesting that services which simplify decision-making are increasingly valued. The concept of multifunctional spaces is introduced, exemplifying how integrating various services into a single location can enhance customer experience. Additionally, the role of service innovation is emphasized in driving “rural vitalization” and supporting the construction of “new infrastructures”, ultimately contributing to a better quality of life.

Date: 2024
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Persistent link: https://EconPapers.repec.org/RePEc:spr:mgmchp:978-981-99-9565-3_11

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DOI: 10.1007/978-981-99-9565-3_11

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