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To Be or Not to Be? Which Is the Case with Robots in the Hotel Industry?

Dimitrios Belias () and Sotiris Varelas
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Dimitrios Belias: Technological Educational Institute of Thessaly
Sotiris Varelas: Neapolis University Pafos

A chapter in Strategic Innovative Marketing and Tourism, 2019, pp 935-941 from Springer

Abstract: Abstract Recognizing that in the future robots will play an important role in the operation of tourist units, there is a need for a first record of existing research and bibliography. The ultimate aim of this bibliographic study is to record the current situation and then make proposals for future research due to a lack of relevant primary data. It should be noted that the relevant literature is particularly limited, with references being mainly from 2017 to 2018, focusing on Ivanov’s research, but with limited empirical data and the lack of publications in high-quality scientific journals. For this reason, this study proposes two research cases to be explored in a future survey. The first concerns the potential increase in customer satisfaction from the use of robots and the second the effect of using robots on job satisfaction of hotel workers.

Keywords: Robots; Hotels; Job satisfaction; Quality of service; Customer satisfaction (search for similar items in EconPapers)
Date: 2019
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DOI: 10.1007/978-3-030-12453-3_108

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