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Developing the Museum-Monumental Experience from Linear to Interactive Using Chatbots

Lazaros Toumanidis (), Petros Karapetros, Christos Giannousis, Dimitrios G. Kogias, Michalis Feidakis and Charalampos Z. Patrikakis ()
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Lazaros Toumanidis: University of West Attica
Petros Karapetros: University of West Attica
Christos Giannousis: University of West Attica
Dimitrios G. Kogias: University of West Attica
Michalis Feidakis: University of West Attica
Charalampos Z. Patrikakis: University of West Attica

A chapter in Strategic Innovative Marketing and Tourism, 2019, pp 1159-1167 from Springer

Abstract: Abstract Under the general hypothesis that a museum or a monument can create qualitative learning experiences for their visitors by using the latest technology of Artificial Intelligence, this paper presents a proposal on the use of chatbots (e.g., digital co-speech emulators) in order to enhance a museum visitor’s experience. Two examples, making use of real use cases for the Museum of Greek Folk Art in Athens, are presented where two chatbots are proposed, covering the needs of prior and during the visit, together with a reference implementation on a mobile device. A methodology for evaluating the results of application of the proposal, based on semi-structured interviews for experts is also provided, in order to assist the application of the proposed idea in different cases.

Keywords: Artificial intelligence; Chatbots; Interaction; Museum; Mobile learning; Mobile application (search for similar items in EconPapers)
Date: 2019
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DOI: 10.1007/978-3-030-12453-3_133

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