Knowledge Management on Hotels: The Case of Greek Hotels

Lambros Vasiliadis, Dimitrios Belias () and Evangelos Zaftis
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Lambros Vasiliadis: National and Kapodistrian University of Athens
Dimitrios Belias: University of Thessaly
Evangelos Zaftis: University of the Aegean

A chapter in Strategic Innovative Marketing and Tourism, 2020, pp 991-998 from Springer

Abstract: Abstract The scope of this chapter is to examine the case of knowledge management on the hotel business. The search for quality is directly related to the conversion of personal knowledge into a collective asset. In order to explore the processes leading to effective knowledge management, concepts such as this one are studied learning organizations, practice communities, in-house training, and it clarifies that a “thinking workforce” integrates learning into work processes by utilizing it to continually improve its services. In particular, reference was made to ways in which employees can integrate knowledge and channel it into the organization through Knowledge Management. Having in mind the important role of knowledge management on hotels, the chapter has focused on how to empower those intellectual skills so to leverage the performance of hotels.

Keywords: Hotels; Knowledge management; Skills; Learning; Tourism (search for similar items in EconPapers)
Date: 2020
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Persistent link: https://EconPapers.repec.org/RePEc:spr:prbchp:978-3-030-36126-6_110

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DOI: 10.1007/978-3-030-36126-6_110

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