Perceptions of Hospital Quality: A Case Study from Greece

Spyridon Mamalis (), Irene Kamenidou, Stavros Pavlidis and Athina Xatziaggelou
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Spyridon Mamalis: International Hellenic University
Irene Kamenidou: International Hellenic University
Stavros Pavlidis: International Hellenic University
Athina Xatziaggelou: International Hellenic University

A chapter in Strategic Innovative Marketing and Tourism, 2020, pp 403-410 from Springer

Abstract: Abstract This paper investigates what citizens perceive as the quality that hospitals must have by rating 28 quality indicators deriving from literature and qualitative research. It focuses on a sample that was treated by the General Hospital of Kavala, Greece. The field survey used a structured questionnaire and was distributed to a sample of 448 patients that received medical services provided by at the General Hospital of Kavala. Results reveal directions for achieving future patient satisfaction in the health care system and specifically from public hospitals.

Keywords: Patient perceptions; Health care; Hospital; Perceived quality (search for similar items in EconPapers)
Date: 2020
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Persistent link: https://EconPapers.repec.org/RePEc:spr:prbchp:978-3-030-36126-6_44

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DOI: 10.1007/978-3-030-36126-6_44

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