Internal Customer Satisfaction from an e-Procurement Information System: The Case of Greek Electronic Public Procurement System (ESIDIS)

Nikolaos Bitzidis, Sotirios Dimitriadis, George Karavasilis, Evangelos Kehris and Vasiliki Vrana ()
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Nikolaos Bitzidis: International Hellenic University
Sotirios Dimitriadis: International Hellenic University
George Karavasilis: International Hellenic University
Evangelos Kehris: International Hellenic University
Vasiliki Vrana: International Hellenic University

A chapter in Strategic Innovative Marketing and Tourism, 2020, pp 61-69 from Springer

Abstract: Abstract The Greek National Electronic Public Procurement System (ESIDIS) was developed with the aim to provide direct supplies of goods and services for the public administration more effectively and efficiently. The paper aims at investigating the factors that influence users’ satisfaction from ESIDIS. Usefulness, ease-of-use, risk perception and willingness-to-learn were investigated. A structured questionnaire was used for empirical research. The regression model shows the existence of an important prediction model between three independent variables (usefulness, ease-of-use, and willingness-to-learn) and user satisfaction (dependent variable). The resulting regression model can be used to predict user satisfaction when interacting with ESIDIS.

Keywords: Internal customers; Customer satisfaction; e-Procurement; Greece (search for similar items in EconPapers)
Date: 2020
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Persistent link: https://EconPapers.repec.org/RePEc:spr:prbchp:978-3-030-36126-6_8

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DOI: 10.1007/978-3-030-36126-6_8

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