Examination of the Current Literature on How Robots Can Contribute on Hotel Service Quality

Dimitrios Belias ()
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Dimitrios Belias: University of West Attica

A chapter in Strategic Innovative Marketing and Tourism, 2020, pp 835-841 from Springer

Abstract: Abstract Robots have an important role on the development of hotel services. Although the use of robots on hotels is still in a primitive level, there is evident that the use of robots can leverage the quality of services. Nonetheless, there is a need to move on with more research and more empirical evidence. For this reason, the author has made a research proposal for a quantitative research. This is going to be addressed with a questionnaire given on both customers and employees/managers of hotels, so to see both views’ on this matter. It would be the first major research in Greece and surely a significant contribution on the existing knowledge.

Keywords: Robots; Service quality; Hotel industry; Intention to use; Research methods (search for similar items in EconPapers)
Date: 2020
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Persistent link: https://EconPapers.repec.org/RePEc:spr:prbchp:978-3-030-36126-6_92

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DOI: 10.1007/978-3-030-36126-6_92

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