Public Organizations’ Social Responsibility and Its Impact on Citizens’ Trust in Public Administration

Panagiota Xanthopoulou (), Alexandros Sahinidis, Jakub Horák, Ioannis Antoniadis and Maria Panagopoulou
Additional contact information
Panagiota Xanthopoulou: University of West Attica
Alexandros Sahinidis: University of West Attica
Jakub Horák: Institute of Technology and Business in České Budějovice
Ioannis Antoniadis: University of Western Macedonia
Maria Panagopoulou: University of West Attica

A chapter in Strategic Innovative Marketing and Tourism, 2024, pp 931-938 from Springer

Abstract: Abstract This study seeks to contribute to the existing body of literature by exploring the relationship between public organizations’ social responsibility initiatives and the level of citizens’ behaviors. By investigating how public organizations’ engagement in socially responsible practices influences citizens’ perceptions of their administrations, this study aims to provide actionable insights for policymakers and administrators. The authors used a quantitative study and data were gathered through online questionnaires from a convenient sample of 104 individuals. Findings showed that socially responsible actions have no significant impact on citizens’ trust on public administration, however, they prefer more responsible public organizations, which promote transparency and protect human rights. The practices that were mainly mentioned referred to the protection of human rights and the protection of the natural environment of the local community where the organization operates. This research serves as a valuable resource for policymakers, practitioners, and researchers aiming to enhance the effectiveness and accountability of public administration through socially responsible actions.

Keywords: Public organizations; Social responsibility; Trust; Public administration; Quantitative research (search for similar items in EconPapers)
Date: 2024
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:prbchp:978-3-031-51038-0_100

Ordering information: This item can be ordered from
http://www.springer.com/9783031510380

DOI: 10.1007/978-3-031-51038-0_100

Access Statistics for this chapter

More chapters in Springer Proceedings in Business and Economics from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().