Guests’ Perceptions of Smart Technology Security and Privacy: The Case of Hotels in Athens Metropolitan Area

Konstantinos Katartis, Michalis Skordoulis (), Dionysia Panagopoulou, Miltiadis Chalikias (), Georgios Sidiropoulos and Stamatios Ntanos
Additional contact information
Konstantinos Katartis: Mediterranean College
Michalis Skordoulis: University of West Attica
Dionysia Panagopoulou: Mediterranean College
Miltiadis Chalikias: University of West Attica
Georgios Sidiropoulos: University of West Attica
Stamatios Ntanos: University of West Attica

A chapter in Strategic Innovative Marketing and Tourism, 2024, pp 939-946 from Springer

Abstract: Abstract During the last decades, hotels in Greece are trying to benefit from an undergoing digital transformation, since they are trying to create and implement digital solutions. The aim of this research is to analyze guests’ perceptions on the security and privacy of smart technology applications in hotels of Athens. This study offers a framework for understanding smart technology’s applications and effects on the hospitality sector. The research also analyzes the implementation of smart technology, guests’ familiarity with technology and examines security issues stemming from using smart technology in hotels in Athens. For this purpose, a survey was carried out to analyzing the perceptions of people who stayed or visited a hotel in Athens during the last three years. The results revealed how hotel guests feel about the security of technological applications in hotels. This study contributes to raising awareness regarding the attitudes that guests have for smart technology and how far they are willing to accept it.

Keywords: Hotel industry; Smart technology; Security; Privacy (search for similar items in EconPapers)
Date: 2024
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:prbchp:978-3-031-51038-0_101

Ordering information: This item can be ordered from
http://www.springer.com/9783031510380

DOI: 10.1007/978-3-031-51038-0_101

Access Statistics for this chapter

More chapters in Springer Proceedings in Business and Economics from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().