Beyond Sensors: A Rule-Based Approach for Cost-Effective Visitor Guidance

Stefan Neubig (), Markéta Bečevová (), Fabian Brosda (), Ronja Loges (), Andreas Hein (), Robert Keller () and Helmut Krcmar ()
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Stefan Neubig: Outdooractive AG
Markéta Bečevová: Outdooractive AG
Fabian Brosda: Outdooractive AG
Ronja Loges: Outdooractive AG
Andreas Hein: Technical University of Munich
Robert Keller: Kempten University of Applied Sciences
Helmut Krcmar: Technical University of Munich

A chapter in Information and Communication Technologies in Tourism 2024, 2024, pp 153-164 from Springer

Abstract: Abstract Tourism is an important economic driver for numerous regions, attracting more than one billion visitors annually. While economically significant, excessive numbers of visitors lead to local overcrowding, which negatively impacts visitors’ experience and safety, and causes environmental harm. This paper proposes a practical approach to empowering destination management organizations (DMOs) to manage tourist flows. We advocate for a rule-based approach that models visitor occupancy based on easily understandable influence factors like weather and date. As a central component, an ontology-guided knowledge graph ensures compatibility with diverse touristic data models and allows seamless integration into existing infrastructures. By digitizing DMOs’ experiential knowledge, we facilitate the implementation of lean and cost-effective visitor guidance. We demonstrate our approach by implementing two applications for two different use cases. The results of our qualitative evaluation reveal the compelling potential for rule-based occupancy modeling approaches serving as a baseline for future visitor management systems.

Keywords: Overcrowding; Rule-Based Occupancy; Knowledge Graphs; Ontologies; Visitor Guidance; Recommender Systems (search for similar items in EconPapers)
Date: 2024
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Persistent link: https://EconPapers.repec.org/RePEc:spr:prbchp:978-3-031-58839-6_16

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DOI: 10.1007/978-3-031-58839-6_16

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