Algorithmic Control Across the Employee Lifecycle

Aarni Tuomi () and Mário Passos Ascenção ()
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Aarni Tuomi: Haaga-Helia University of Applied Sciences
Mário Passos Ascenção: Haaga-Helia University of Applied Sciences

A chapter in Information and Communication Technologies in Tourism 2024, 2024, pp 228-233 from Springer

Abstract: Abstract This paper examines the employee lifecycle, that is, HR managers’ role in decision-making. In tourism, HR faces unique challenges, e.g. labor shortage, staff turnover, diversity management. Algorithmic management, driven by data, is introduced as significant but ethically complex management strategy. The uses LEGO Serious Play to gather insights from managers (n = 17) and identifies eight potential use-cases for algorithmic control along the employee lifecycle. Implications for tourism management and research are discussed.

Keywords: LEGO Serious Play; HRM; algorithmic control; AI (search for similar items in EconPapers)
Date: 2024
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Persistent link: https://EconPapers.repec.org/RePEc:spr:prbchp:978-3-031-58839-6_24

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DOI: 10.1007/978-3-031-58839-6_24

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