Personalized Smart Travel with Identification and Payment

Şuayb Talha Özçelik (), Meltem Turhan Yöndem (), Tunga Sayıcı (), Emre Balcı (), Begüm Al () and Oğuzhan Akkurt ()
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Şuayb Talha Özçelik: SeturTech, IT and R &D Center
Meltem Turhan Yöndem: SeturTech, IT and R &D Center
Tunga Sayıcı: Turkcell Technology
Emre Balcı: Turkcell Technology
Begüm Al: Paycell
Oğuzhan Akkurt: Paycell

A chapter in Information and Communication Technologies in Tourism 2024, 2024, pp 259-271 from Springer

Abstract: Abstract Tourism is a sector that has a substantial economic impact on countries. With the advancement of technology, personalized solutions have become essential in the tourism sector. Building a user profile is the most common method to personalize a system. Personalization in the travel industry aims to provide travelers with the same level of support that they would receive from an assistant who knows them best. This can be achieved by analyzing the traveler’s previous activities, demographic information, and characteristics as a traveler. Various new technologies have started to be used in tourism, and one of them is blockchain, which can be a critical element in the tourism industry in the following years. Travelers must present their identification at various points throughout their trip. Blockchain-based identification technology allows users to go paperless throughout their journey. Digital transactions can enhance the payment experience for visitors at tourism destinations. Destinations that offer digital payment services are viewed as smart tourist hotspots and tend to be more successful in attracting visitors. In this perspective, we added a digital payment system to our system. In this project, as a sub-part of the Celtics-Next project, SmarTravel, we planned to develop the personalized tourism system of the future, in which the customer is the focus, with three institutions: Setur Tourism Agency, Turkcell Technology, and Paycell. We hope that our project will set an example of how payment processes and blockchain-based identification can be integrated into customer-oriented smart systems.

Keywords: Personalization; Smart Travel; Identification; Payment; Blockchain (search for similar items in EconPapers)
Date: 2024
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DOI: 10.1007/978-3-031-58839-6_28

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