ChatGPT as a Travel Itinerary Planner

Katerina Volchek () and Stanislav Ivanov
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Katerina Volchek: European Campus Rottal-Inn, Deggendorf Institute of Technology

A chapter in Information and Communication Technologies in Tourism 2024, 2024, pp 365-370 from Springer

Abstract: Abstract Generative AI has become a disruptive force for the Tourism industry. While its potential for generating unique content has been acknowledged, its feasibility for tourists remains unclear. This paper analyses ChatGPT as an itinerary planner. It compares ChatGPT-generated itineraries for 3 destinations with those developed by tourism experts. The evaluation of 11 quality criteria demonstrates that ChatGPT creates easy-to-understand and accessible but less accurate and less specific itineraries. It is a good starting point for travel inspiration. However, it currently cannot serve as an exclusive tool for trip planning.

Keywords: ChatGPT; generative AI; itinerary; e-tourism; service automation (search for similar items in EconPapers)
Date: 2024
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Persistent link: https://EconPapers.repec.org/RePEc:spr:prbchp:978-3-031-58839-6_38

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DOI: 10.1007/978-3-031-58839-6_38

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