Integrating Total Quality Management Philosophy in Greek Higher Educational Institutions

D. Belias (), A. Koustelios, K. Varsanis, D. Kyriakou and L. Sdrolias
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D. Belias: University of Thessaly
A. Koustelios: University of Thessaly
K. Varsanis: Technological Educational Institute of Western Macedonia
D. Kyriakou: Aristotle University of Thessaloniki
L. Sdrolias: Technological Educational Institute of Central Greece

A chapter in Strategic Innovative Marketing, 2017, pp 85-90 from Springer

Abstract: Abstract In the highly demanding contemporary environment, organizations, and more specifically higher education institutions, are expected to respond to constant changes and financial crises, by developing innovative practices and delivering quality products and services. As quality and innovation are perceived to be sources of competitive advantage, the implementation of Total Quality Management (TQM) is suggested. The TQM philosophy can be useful for Greek higher educational institutions, improving the quality of services provided.

Keywords: Total quality management (TQM); Higher educational institutions (search for similar items in EconPapers)
Date: 2017
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Persistent link: https://EconPapers.repec.org/RePEc:spr:prbchp:978-3-319-56288-9_13

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DOI: 10.1007/978-3-319-56288-9_13

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