So, You Want to Build a Copilot?

Michal Furmakiewicz (), Chang Liu (), Angus Taylor () and Ilya Venger ()
Additional contact information
Michal Furmakiewicz: Microsoft
Chang Liu: Microsoft
Angus Taylor: Microsoft
Ilya Venger: Microsoft

A chapter in The Design of Human-Centered Artificial Intelligence for the Workplace, 2025, pp 125-141 from Springer

Abstract: Abstract Generative AI has opened numerous possibilities for constructing intelligent systems and assistants. As the patterns become more established, there is a need for a disciplined approach to specify requirements for these applications. This chapter presents the beginnings of a methodical framework for business and design considerations for building an effective AI copilot. Our learnings are based on insights gleaned from 250 + $$+$$ workshops with customers and partners and our in-house experience constructing copilot services and applications. We cover several topics that must be considered: from articulating a clear vision and value proposition, dissecting user personas and their corresponding scenarios, to designing a user experience and interaction model that addresses the needs of the intended audience. We discuss copilot AI UX principles as well as maintenance and continuous improvement.

Date: 2025
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Persistent link: https://EconPapers.repec.org/RePEc:spr:prochp:978-3-031-83512-4_8

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DOI: 10.1007/978-3-031-83512-4_8

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