The Design of Human-Centered Artificial Intelligence for the Workplace

Coursaris, Constantinos K.; Beringer, Joerg; Léger, Pierre-Majorique; Öz, Burak

The Design of Human-Centered Artificial Intelligence for the Workplace

Edited by Constantinos K. Coursaris (), Joerg Beringer (), Pierre-Majorique Léger () and Burak Öz ()

in Progress in IS from Springer

Date: 2025
ISBN: 978-3-031-83512-4
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Chapters in this book:

Introduction: Constantinos K. Coursaris, Joerg Beringer, Pierre-Majorique Léger and Burak Öz
The Situation Awareness, Decision, and Execution (SADE) Ladder: A Framework for Human-AI Collaborative Decision-Making: Joerg Beringer, Alexander J. Karran, Constantinos K. Coursaris and Pierre-Majorique Léger
The Dynamics of Human-AI Interactions in Organizational Decision-Making: Burak Öz, Alexander J. Karran, Joerg Beringer, Constantinos K. Coursaris and Pierre-Majorique Léger
The Design Challenge of Using Intelligent Agents to Make Work Systems Smarter: Steven Alter
Human-Centered Requirements Engineering for Intelligent Systems: Thomas Geis and Joerg Beringer
Reasoning with AI: Six Essential Factors for Augmenting Human Expertise in the Workplace: Sean Koon
The Contextual Framing of the Interplay Between Human and AI: A Socio-technical Perspective: Joerg Beringer and Thomas Herrmann
So, You Want to Build a Copilot?: Michal Furmakiewicz, Chang Liu, Angus Taylor and Ilya Venger
Intervenability as a Design Requirement for Autonomy and Oversight within Human-Centered AI: Thomas Herrmann
How Can Intelligent Persona Systems Support Online Advertisers’ Daily Work Tasks?: Joni Salminen, Ilkka Kaate, Rami Olkkonen, Yanwu Yang, Soon-Gyo Jung and Bernard J. Jansen
Reciprocal Human-AI Collaboration: Designing Configuration and Delegation for Continual Learning: Dov Te’eni
Understanding Artificial Intelligence as Persuasive Technologies in the Workplace: Improving Effectiveness, Ethicality, and Empowerment: Elisavet Averkiadi and Wietske Van Osch
ML Models Deployed: What Is Next?: Helmut Degen
Avoiding Pitfalls in Demand Forecasting: Malte C. Tichy, Illia Babounikau, Stefan Ulbrich and Michael Feindt
A Multi-Method Assessment of Human-AI Interaction in Delivery Driving: Examining Driver Stress, Fatigue, Attention, Situation Awareness, and Risky Driving Behavior: Mario Passalacqua, Robert Pellerin, Sylvain Sénécal and Pierre-Majorique Léger
How Awareness of a User’s Cognitive State Can Improve Human-AI Teams: Colin Conrad
Eye-Tracking Technology for Cognition-Adaptive LLM-Based Assistants at the Workplace: Moritz Langner, Peyman Toreini and Alexander Maedche
Navigating Decisions in the Cockpit: The Intelligent Pilot Advisory System: Boris Djartov and Jakob Würfel
When It Goes Right, When It Goes Wrong: Lessons Learned from Automation in Aviation: Cécile Lescieux, Amandeep Singh and Philippe Doyon-Poulin
So, You Want to Build a Copilot?: Michal Furmakiewicz, Chang Liu, Angus Taylor and Ilya Venger
Conversational AI in Finance: A Case Study with MSUFCU: Benjamin Maxim
Intelligent Platform Monitoring to Aid Security Officers in Public Transit Stations: Masamoto Tanabiki and Yota Yamamura
Situational Awareness and HMI Design in Collaborative Human-Machine (AI) Teamwork: A Case Study: Enrique Munoz- de-Escalona, Hector Diego Estrada-Lugo, Andres Alonso Perez and Maria Chiara Leva
Replicating Skilled Drivers’ Delivery Route Plans Using Particle Filter Optimization: Koichiro Yamaguchi, Hisashi Tsuji and Shohji Ohtsubo
Socially Embedded Agents in Organizational Contexts: Bulk Email as a Design Example: Ruoyan Kong and Joseph A. Konstan
Enabling Product Platform Growth with AI-Assisted Insight: Jeffrey L. Jenkins, Joseph S. Valacich and David W. Wilson
Conclusion: Practical Considerations for the Design of AI for the Workplace: Constantinos K. Coursaris, Joerg Beringer, Pierre-Majorique Léger and Burak Öz

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DOI: 10.1007/978-3-031-83512-4

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