Digital Change—New Opportunities and Challenges for Tapping Experience and Lessons Learned for Organisational Value Creation

Edith Maier () and Ulrich Reimer
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Edith Maier: University of Applied Sciences
Ulrich Reimer: University of Applied Sciences

A chapter in Knowledge Management in Digital Change, 2018, pp 83-95 from Springer

Abstract: Abstract Digital change and Industry 4.0 do not erase the need for human insight or experience. This has been shown by a recent survey conducted among managers in the German-speaking world who still consider experience a highly valuable asset. Digital change, however, has shifted the focus from products to customers and implies new roles for employees such as supervising machines and processes, and assessing data analysis results. At the same time, new digital trends and tools open up new opportunities for automatically capturing, exchanging and preserving lessons learned, and offer support that is both context-aware and situation-specific. Since they should not require any additional effort, digital trends and tools may also help remove a key obstacle to innovation, i.e. the failure to learn from mistakes.

Date: 2018
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DOI: 10.1007/978-3-319-73546-7_5

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