How to Achieve Better Knowledge Utilization with Knowledge Externalization Mechanisms in Social Intranets

Vanessa Bachmaier and Isabella Seeber ()
Additional contact information
Isabella Seeber: University of Innsbruck

A chapter in Knowledge Management in Digital Change, 2018, pp 153-170 from Springer

Abstract: Abstract Organizations rely on employees to externalize their tacit knowledge in order to effectively conduct knowledge-intensive work processes. Tacit knowledge externalization is particularly important in times of digital transformation where product and service innovation cycles become shorter and require creative, quick decision-making. Our understanding of mechanisms that constitute tacit knowledge externalization and how this relates to knowledge use is, however, limited. This paper contributes towards closing this gap by testing whether the suggested mechanisms of content generation, storytelling, organizational communication, professional collaboration, and practice demonstration are associated with knowledge use when supported by corporate social media. The implications for research and practice are discussed.

Keywords: Tacit knowledge externalization; Corporate social media; Hospitality industry; Instrument development; Instrument validation (search for similar items in EconPapers)
Date: 2018
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:prochp:978-3-319-73546-7_9

Ordering information: This item can be ordered from
http://www.springer.com/9783319735467

DOI: 10.1007/978-3-319-73546-7_9

Access Statistics for this chapter

More chapters in Progress in IS from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().