Service Automation in the Public Sector

Edited by Gustaf Juell-Skielse (), Ida Lindgren () and Maria Åkesson ()

in Progress in IS from Springer

Date: 2022
ISBN: 978-3-030-92644-1
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Chapters in this book:

Towards Service Automation in Public Organizations

Gustaf Juell-Skielse, Ida Lindgren and Maria Åkesson

The Subject Matter of Process Automation Practices: Through the Lenses of Research Questions

Göran Goldkuhl

Understanding Automated Decision-Making in the Public Sector: A Classification of Automated, Administrative Decision-Making

Ulrik B. U. Roehl

Cognitive Robotic Process Automation: Concept and Impact on Dynamic IT Capabilities in Public Organizations

Gustaf Juell-Skielse, Prasanna Balasuriya, Evrim Oya Güner and Shengnan Han

Automation and Public Service Values in Human Resource Management

Marcus Persson and Andreas Wallo

Integration of RPA in Public Services: A Tension Approach to the Case of Income Support in Sweden

Mariana S. Gustafsson

Actors and Intentions in the Dissemination of Robotic Process Automation in Social Work

Agneta Ranerup and Lupita Svensson

Application of RPA for Cross-Border Business Processes Based on the Example of Intra-Community Supplies

Dominic Alexander Neu, Alessandro Benke, Robert Müller and Peter Fettke

Enhancing Routine Capability Through Robotic Process Automation in the Public Sector: A Case Survey

Evrim Oya Güner, Shengnan Han and Gustaf Juell-Skielse

Organizing for Robotic Process Automation in Local Government: Observations from Two Case Studies of Robotic Process Automation Implementation in Swedish Municipalities

Ida Lindgren, Maria Åkesson, Michel Thomsen and Daniel Toll

Managing Two-Speed Innovation. Combining Ambidexterity and Platform-Oriented IT

Bendik Bygstad, Egil Øvrelid and Robin Williams

What Can Public Sector Organizations Learn from Private Sector Experiences of Robotic Process Automation?

Aleksandre Asatiani

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DOI: 10.1007/978-3-030-92644-1

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