Natural Language Processing

Rajendra Akerkar
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Rajendra Akerkar: Western Norway Research Institute

A chapter in Artificial Intelligence for Business, 2019, pp 53-62 from Springer

Abstract: Abstract This chapter presents a primer on natural language processing (NLP) – a technique that gives machines the ability to read, understand and derive meaning from the human languages. Businesses are turning to NLP technology to derive understanding from the enormous amount of unstructured data available online and in call logs. The section also explores NLP for sentiment analysis focused on emotions. With the help of sentiment analysis, businesses can understand their customers better to improve their experience, which will help the businesses change their market position.

Keywords: Sentiment Analysis; Office Of Foreign Assets Control (OFAC); Chatbot; Pragmatic Analysis; Anti-money Laundering (search for similar items in EconPapers)
Date: 2019
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Persistent link: https://EconPapers.repec.org/RePEc:spr:spbrcp:978-3-319-97436-1_5

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DOI: 10.1007/978-3-319-97436-1_5

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