Innovative Characteristics of Knowledge Intensive Business Services

Shunzhong Liu ()
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Shunzhong Liu: Central China Normal University

Chapter Chapter 2 in Innovation Management in Knowledge Intensive Business Services in China, 2013, pp 7-16 from Springer

Abstract: Abstract The service concept represents the operational blueprint that communicates to customers and employees what they should expect to receive and to give (Fitzsimmons and Fitzsimmons 2001).

Keywords: Technology Innovation; Service Firm; Service Innovation; Organization Innovation; Service Concept (search for similar items in EconPapers)
Date: 2013
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DOI: 10.1007/978-3-642-34676-7_2

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