Service Design and Service Thinking in Healthcare and Hospital Management

Pfannstiel, Mario A.; Rasche, Christoph

Service Design and Service Thinking in Healthcare and Hospital Management

Edited by Mario A. Pfannstiel and Christoph Rasche

in Springer Books from Springer

Date: 2019
ISBN: 978-3-030-00749-2
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Chapters in this book:

Service Design as a Transformational Driver Toward Person-Centered Care in Healthcare: Lisa Malmberg, Vanessa Rodrigues, Linda Lännerström, Katarina Wetter-Edman, Josina Vink and Stefan Holmlid
Changing the Rules of the Game in Healthcare Through Service Design: Josina Vink, Maíra Prestes Joly, Katarina Wetter-Edman, Bård Tronvoll and Bo Edvardsson
Using Small Step Service Design Thinking to Create and Implement Services that Improve Patient Care: Brenda Gleason and Jennifer Bohn
Service Innovation by Patient-Centric Innovation Processes: Christophe Vetterli and Corinne Scherrer
Service Design During the Later Development Phases: Introducing a Service Design Roadmapping Approach: Frida Almqvist
Innovation in Service Design Thinking: Lesley A. Clack and Rachel L. Ellison
The Use of Tangible Tools as a Means to Support Co-design During Service Design Innovation Projects in Healthcare: Karianne Rygh and Simon Clatworthy
Investigating the “In-betweenness” of Service Design Practitioners in Healthcare: Jonathan Romm and Josina Vink
Service Design Empowering Innovative Communities Within Healthcare: Stuart G. Bailey, Karen L. Bell and Hans Hartung
A Design Perspective on Future Healthcare Services for the Home Environment: Geke D. S. Ludden and Anna Vallgårda
Co-creative Service Design in Municipal Health Services: Reflections and Lessons Learned from a Design Education Perspective: Marikken Høiseth
Evaluating Co-production in Mental Health Services as a Support for Co-design Activities: Francesca Foglieni, Federica Segato, Daniela Sangiorgi and Marta Carrera
Strategic Design Abilities for Integrated Care Innovation: Rafael Canales Durón, Lianne Simonse and Maaike Kleinsmann
Designing the Function of Health Technology Assessment as a Support for Hospital Management: Gabriele Palozzi, Camilla Falivena and Antonio Chirico
It Takes More than a Village: Leveraging Globalized Information, Knowledge, and Resources to Design Services Tailored to an Accountable Health Community for Mental Health: Patricia Alafaireet and Howard Houghton
Redefining Touchpoints: An Integrated Approach for Implementing Omnichannel Service Concepts: Juha Kronqvist and Teemu Leinonen
Mapping an Ambient Assisted Living Service as a Seamful Cross-Channel Ecosystem: Bertil Lindenfalk and Andrea Resmini
4D Wireframing as a Tool for Integrating Digital with Physical Touchpoints for an Elevated Patient Experience: Florian Vollmer
Managing Complex Patient Journeys in Healthcare: Ragnhild Halvorsrud, Annette Lund Lillegaard, Mette Røhne and Andreas Momme Jensen
Design for Social Innovation as Designing for Service: The Case of Active Aging in Brazil: Carla Cipolla, Maíra Prestes Joly, Beatriz Watanabe, Fernanda Benevides Zanela and Márcia Fernandes Tavares
Service Design Methods: Knowledge Co-production in Health and Social Care: Alison Prendiville
Why Hospitals Need Service Design: Kristine Rise Fry
Neonatal Care Unit: Special Care for Babies: Moema Loures
Alarm in the ICU! Envisioning Patient Monitoring and Alarm Management in Future Intensive Care Units: Elif Özcan, Dilip Birdja, Lianne Simonse and Ard Struijs
Patient Self-Service Paradigms in Hospital and Healthcare Service Design Settings: Jenny Darzentas and Helen Petrie
Flying Drones to Exchange Lab Samples: Service Innovation by the Swiss Multisite Hospital EOC: Federico Umberto Mion
Service Designing a New Hospital for Lapland Hospital District: Satu Miettinen and Mira Alhonsuo
Health Services Design Based on Innovations in Two Hospitals in Mexico: Leonel Corona-Treviño, Constanza Márquez-Aguilar and Eva Tecuanhuey-Sandoval
Dealing with Different Cultures: Overcoming Challenges of Service Design in a Multicultural World: Neena Gupta-Biener, Sanjeev Kanoria and Karin Messer-Misak

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:sprbok:978-3-030-00749-2

Ordering information: This item can be ordered from
http://www.springer.com/9783030007492

DOI: 10.1007/978-3-030-00749-2

Access Statistics for this book

More books in Springer Books from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().