Service Design as a Transformational Driver Toward Person-Centered Care in Healthcare

Lisa Malmberg (), Vanessa Rodrigues (), Linda Lännerström (), Katarina Wetter-Edman (), Josina Vink () and Stefan Holmlid ()
Additional contact information
Lisa Malmberg: FoU i Sörmland
Vanessa Rodrigues: Linköpings universitet
Linda Lännerström: Uppsala University
Katarina Wetter-Edman: FoU i Sörmland
Josina Vink: Karlstad University
Stefan Holmlid: Linköpings universitet

A chapter in Service Design and Service Thinking in Healthcare and Hospital Management, 2019, pp 1-18 from Springer

Abstract: Abstract Increasingly, healthcare systems around the globe are looking to transition toward person-centered models of care. However, how to effectively support this complex transition is not clear. Here we forward service design as a key driver to aid in catalyzing this transformation. In this chapter, we integrate literature on service design (SD) and person-centered care (PCC) to better understand how a SD approach can aid in the transition toward PCC. Synthesized from existing literature, this chapter offers a framework for transitioning from the biomedical model toward PCC, highlighting key changes across four dimensions: contexts, roles, processes, and outcomes. We then show the alignment between PCC and SD across these dimensions and elucidate how SD can help to catalyze related changes with the support of specific methods. In doing so, this chapter offers a guide for healthcare practitioners looking to use SD to support the transformation toward PCC and builds a platform for future research at the intersection of SD and PCC.

Date: 2019
References: Add references at CitEc
Citations: View citations in EconPapers (1)

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-030-00749-2_1

Ordering information: This item can be ordered from
http://www.springer.com/9783030007492

DOI: 10.1007/978-3-030-00749-2_1

Access Statistics for this chapter

More chapters in Springer Books from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().