Service Management

John R. Bryson, Jon Sundbo, Lars Fuglsang and Peter Daniels
Additional contact information
John R. Bryson: The University of Birmingham
Jon Sundbo: Roskilde University
Lars Fuglsang: Roskilde University
Peter Daniels: The University of Birmingham

in Springer Books from Springer

Date: 2020
Edition: 1st ed. 2020
ISBN: 978-3-030-52060-1
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Chapters in this book:

Ch 1 Reading and Managing Service Businesses

John R. Bryson, Jon Sundbo, Lars Fuglsang and Peter Daniels

Ch 2 Service Research and Service Theory

John R. Bryson, Jon Sundbo, Lars Fuglsang and Peter Daniels

Ch 3 Business Models and Service Strategy

John R. Bryson, Jon Sundbo, Lars Fuglsang and Peter Daniels

Ch 4 Techno Service Worlds? Digitization of Service Businesses

John R. Bryson, Jon Sundbo, Lars Fuglsang and Peter Daniels

Ch 5 Service Operations and Productivity

John R. Bryson, Jon Sundbo, Lars Fuglsang and Peter Daniels

Ch 6 Service Personnel and Their Management

John R. Bryson, Jon Sundbo, Lars Fuglsang and Peter Daniels

Ch 7 Process and Product Innovation in Service Businesses

John R. Bryson, Jon Sundbo, Lars Fuglsang and Peter Daniels

Ch 8 Customer First: Understanding Customers

John R. Bryson, Jon Sundbo, Lars Fuglsang and Peter Daniels

Ch 9 Marketing Services

John R. Bryson, Jon Sundbo, Lars Fuglsang and Peter Daniels

Ch 10 Internationalizing Service Businesses

John R. Bryson, Jon Sundbo, Lars Fuglsang and Peter Daniels

Ch 11 Supply Chains and Logistics Services

John R. Bryson, Jon Sundbo, Lars Fuglsang and Peter Daniels

Ch 12 Servitization and Manufacturing Companies

John R. Bryson, Jon Sundbo, Lars Fuglsang and Peter Daniels

Ch 13 Measuring Company Performance and Customer Satisfaction

John R. Bryson, Jon Sundbo, Lars Fuglsang and Peter Daniels

Ch 14 Reading and Managing Service Businesses: An Integrated Case Study Approach

John R. Bryson, Jon Sundbo, Lars Fuglsang and Peter Daniels

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DOI: 10.1007/978-3-030-52060-1

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