Achieving Competitive Advantage through Quality Management

Edited by Marta Peris-Ortiz (), José Álvarez-García () and Carlos Rueda-Armengot ()

in Springer Books from Springer

Date: 2015
Edition: 2015
ISBN: 978-3-319-17251-4
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Chapters in this book:

Ch Chapter 1 Benefits of Implementing a Quality Management System in Spanish Thalassotherapy Centres

Marta Peris-Ortiz, María Cruz del Río-Rama and José Álvarez-García

Ch Chapter 10 The EFQM Model as an Instrument to Legitimise Organisations

Alicia Blanco-González, Ana Cruz-Suárez and Francisco Díez-Martín

Ch Chapter 11 Integrated Management Systems: A Model for Maturity Assessment

Pedro Domingues, Paulo Sampaio and Pedro Arezes

Ch Chapter 12 Integration of Information in Higher Education Institutions for Quality Evaluation

Rui Pedro Lopes, José Álvarez-García and Encarnación González-Vázquez

Ch Chapter 13 Quality in the Spanish University System: Challenges and Opportunities

Alberto Vaquero-García, Francisco Jesús Ferreiro-Seoane and Carlos Rueda-Armengot

Ch Chapter 14 How Communication and Control Processes Improve Quality

Margarida Saraiva, Jorge Casas Novas and Patrícia Guerreiro Gomes

Ch Chapter 15 Experience in Adapting E-S-QUAL to Different Sectors or Settings

Luc Honore Petnji Yaya, Frederic Marimón, Marti Casadesús and Josep Llach

Ch Chapter 16 Tensions Raised by TQM Demands Upon Work Design in Technologically Controlled Environments: The Case of a Call Centre

Patrícia Moura e Sá and Ana Cristina Pinto Sá

Ch Chapter 17 The Relationship Between the Online Consumer’s Profile and the Type of Service Encounter in the Online Travel Agencies

Ramón Barrera-Barrera, Antonio Navarro-García and Manuel Rey-Moreno

Ch Chapter 18 The Influence of Institutional Environment on Quality Management in Hotels

María Dolores Sánchez-Fernández, Alfonso Vargas-Sánchez and Paula C. Remoaldo

Ch Chapter 19 The Contribution of TQM to Organizational Ambidexterity: The State of the Art and Promising Research Streams

María D. Moreno-Luzon and María Gil-Marques

Ch Chapter 2 TQM and Innovation: Controversial Issues Surrounding the Impact of Formalization over Radical Innovation

María Gil-Marques and María D. Moreno-Luzon

Ch Chapter 3 Excellence in Tourism Destinations

Júlio Mendes, Luís Coelho and Joana Mendes

Ch Chapter 4 Excellence and Organizational Institutionalization: A Conceptual Model

Francisco J. Carmona-Márquez, Emilio P. Díez- de Castro, Adolfo E. Vázquez-Sánchez and Antonio L. Leal-Rodríguez

Ch Chapter 5 “Q for Tourism Quality” in the Spanish Tourism Tourist Accommodation Sector: Implementation and Results

José Álvarez-García, María Cruz del Río-Rama and Mercedes Vila-Alonso

Ch Chapter 6 Quality Certifications as Hotel Selection Criteria

Laura Caso, Víctor Iglesias and Francisco Javier Ballina

Ch Chapter 7 Tourism for All and Performance: An Analysis of Accessibility Management in Hotels

Arturo Calvo-Mora, Antonio Navarro-García and Rafael Periañez-Cristóbal

Ch Chapter 8 A New Paradigm in the Planning and Management of Quality Hotel Services: Health Tourism

Sofía Estelles-Miguel, María Amalia Moreno Más, José Miguel Albarracín Guillem and Marta Elena Palmer Gato

Ch Chapter 9 The ISO 9001 Standard in the Spanish Construction Industry

Camilo Prado-Roman, Carlos Castillo-Peces, Carmelo Mercado-Idoeta and Julian Castillo-Peces

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DOI: 10.1007/978-3-319-17251-4

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