The ISO 9001 Standard in the Spanish Construction Industry

Camilo Prado-Roman (), Carlos Castillo-Peces (), Carmelo Mercado-Idoeta () and Julian Castillo-Peces ()
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Carlos Castillo-Peces: Universidad Rey Juan Carlos
Carmelo Mercado-Idoeta: Universidad Rey Juan Carlos
Julian Castillo-Peces: Universidad Internacional de la Rioja
Authors registered in the RePEc Author Service: Carmelo Mercado Idoeta

Chapter Chapter 9 in Achieving Competitive Advantage through Quality Management, 2015, pp 143-154 from Springer

Abstract: Abstract The ISO 9001 Standard is a quality assurance standard for products and services. It is well established in the construction industry, which is one of the major industries worldwide, including in Spain. The objective of this paper was to analyse how adhering to this standard affects results in Spanish construction companies. To this end, a questionnaire was sent to 302 companies in the construction industry, yielding 126 responses. These empirical data imply that obtaining the ISO 9001 certification has positive effects that yield both “internal” and “external” benefits. According to firms, significant internal benefits were improvements to organisational processes. The most frequently mentioned external benefits were commercial aspects, such as better chances of competing in the market.

Keywords: Human Resource Management; Construction Industry; High Relevance; Quality Management System; Construction Company (search for similar items in EconPapers)
Date: 2015
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-319-17251-4_9

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DOI: 10.1007/978-3-319-17251-4_9

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