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Cruise Management

Edited by Alexis Papathanassis, Michael Breitner (), Cornelia Schoen and Nadine Guhr

in Springer Books from Springer

Date: 2012
ISBN: 978-3-8349-7159-3
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Chapters in this book:

Ch 1 Cruise Passenger Choice Behavior Analysis & Implications for Service Design
Tim Martikke and Constanze Weisser
Ch 2 Employee Scheduling On Board
Ines Nee and Florence Faber
Ch 3 Factors Influencing the Degree of On-Board Content Engagement – A Qualitative Study
Lena Olech and Insa Beckmann
Ch 4 IFRS in der Kreuzfahrtindustrie Problematik der Ertragserfassung, Abschreibung, Rückstellung und Zweckgesellschaften
Karl Doan and Minela Sinanovic
Ch 5 Exploring the IT-enabled Optimisation Potential of Cruise Excursions
Michael Hrušovský and Konstantin Noeres
Ch 6 Royal Caribbean: An IT based View
Alexandra Hauser and My Linh Truong
Ch 7 Optimising Complaint Management Workflow on Board
Jens Kaulbars and Elena Nunn
Ch 8 Determinants of Onboard Spending
Sini Markkanen and Linda Pieszek
Ch 9 Mobile Infotainment – IT Solutions for Cruise Ships
Christian Krause and Kenan Degirmenci
Ch 10 Creating Network Effects for the Cruise Web 2.0
Julia Lüer, Björn Meier and Carolin Rauscher
Ch 11 Revenue Management System for the Cruise Industry: A Simulation Study
Donghui Ma and Jin Sun
Ch 12 IT-Enabled Beer Exchange at the Upper Deck Bar
Peter Hackstedt

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DOI: 10.1007/978-3-8349-7159-3

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