Cruise Management

Edited by Alexis Papathanassis, Michael Breitner (), Cornelia Schoen and Nadine Guhr

in Springer Books from Springer

Date: 2012
ISBN: 978-3-8349-7159-3
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Chapters in this book:

Ch 1 Cruise Passenger Choice Behavior Analysis & Implications for Service Design

Tim Martikke and Constanze Weisser

Ch 2 Employee Scheduling On Board

Ines Nee and Florence Faber

Ch 3 Factors Influencing the Degree of On-Board Content Engagement – A Qualitative Study

Lena Olech and Insa Beckmann

Ch 4 IFRS in der Kreuzfahrtindustrie Problematik der Ertragserfassung, Abschreibung, Rückstellung und Zweckgesellschaften

Karl Doan and Minela Sinanovic

Ch 5 Exploring the IT-enabled Optimisation Potential of Cruise Excursions

Michael Hrušovský and Konstantin Noeres

Ch 6 Royal Caribbean: An IT based View

Alexandra Hauser and My Linh Truong

Ch 7 Optimising Complaint Management Workflow on Board

Jens Kaulbars and Elena Nunn

Ch 8 Determinants of Onboard Spending

Sini Markkanen and Linda Pieszek

Ch 9 Mobile Infotainment – IT Solutions for Cruise Ships

Christian Krause and Kenan Degirmenci

Ch 10 Creating Network Effects for the Cruise Web 2.0

Julia Lüer, Björn Meier and Carolin Rauscher

Ch 11 Revenue Management System for the Cruise Industry: A Simulation Study

Donghui Ma and Jin Sun

Ch 12 IT-Enabled Beer Exchange at the Upper Deck Bar

Peter Hackstedt

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DOI: 10.1007/978-3-8349-7159-3

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