Customer Service

Andres R. Sanchez

Chapter Chapter 10 in Technical Support Essentials, 2009, pp 201-223 from Springer

Abstract: Abstract Technical support consists of two main functional areas rolled into one discipline, technical/product expertise, and customer service. The technical portion is a variable that each support professional must have to adapt to, and possibly face multiple times in his career. Technology changes while only customer service remains a constant. The importance of the customer service is one that we often take for granted as we typically concentrate more on the technical side of support. However, customer service is the foundation to a successful career in technical support, and just about any other customerfacing profession.

Keywords: Technical Support; Support Organization; Customer Service; Support Person; Support Professional (search for similar items in EconPapers)
Date: 2009
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-1-4302-2548-5_10

Ordering information: This item can be ordered from
http://www.springer.com/9781430225485

DOI: 10.1007/978-1-4302-2548-5_10

Access Statistics for this chapter

More chapters in Springer Books from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().