Technical Support Essentials

Andres R. Sanchez

in Springer Books from Springer

Date: 2009
ISBN: 978-1-4302-2548-5
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Chapters in this book:

Ch Chappter 1 Your Work Ethic

Andres R. Sanchez

Ch Chappter 2 Intricacies of the Field

Andres R. Sanchez

Ch Chappter 4 The Technical Support Group

Andres R. Sanchez

Ch Chappter 5 The Technical Support Colleague

Andres R. Sanchez

Ch Chapter 10 Customer Service

Andres R. Sanchez

Ch Chapter 11 Communications

Andres R. Sanchez

Ch Chapter 12 Perspectives

Andres R. Sanchez

Ch Chapter 3 Your Work Practices

Andres R. Sanchez

Ch Chapter 6 Leadership in Support

Andres R. Sanchez

Ch Chapter 7 Support Roles and Behaviors

Andres R. Sanchez

Ch Chapter 8 Structures and Tiers

Andres R. Sanchez

Ch Chapter 9 Process and Practice

Andres R. Sanchez

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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprbok:978-1-4302-2548-5

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DOI: 10.1007/978-1-4302-2548-5

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