Communications

Andres R. Sanchez

Chapter Chapter 11 in Technical Support Essentials, 2009, pp 225-241 from Springer

Abstract: Abstract Supporting customers requires communication. There is no way around it. Effective communication in technical support is not a luxury, perk, or a pipedream—it is a basic requirement of the job. The better we communicate, the more people we help, and the better the quality of the support we provide. But, there are many sides to this topic.

Keywords: Support Group; Technical Support; Support Organization; Support Work; Instant Messaging (search for similar items in EconPapers)
Date: 2009
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-1-4302-2548-5_11

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DOI: 10.1007/978-1-4302-2548-5_11

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