Perspectives

Andres R. Sanchez

Chapter Chapter 12 in Technical Support Essentials, 2009, pp 243-259 from Springer

Abstract: Abstract You made it to the last chapter; we both have. In this chapter, I will explain the things that seem the most probable to happen to technical support and the way we do the work. These are not predictions or simple wishful thinking. These are truly the changes that will impact the work in the future.

Keywords: Technical Support; Support Organization; Customer Service; Preventive Maintenance; Technology Company (search for similar items in EconPapers)
Date: 2009
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-1-4302-2548-5_12

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DOI: 10.1007/978-1-4302-2548-5_12

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