The Technical Support Group

Andres R. Sanchez

Chapter Chappter 4 in Technical Support Essentials, 2009, pp 67-93 from Springer

Abstract: Abstract This chapter explores the conglomeration of support individuals. Some companies call this a group while others call it team. Regardless of the term used, the collective of support professionals constitutes the majority of support departments globally.

Keywords: Support Group; Technical Support; Support Organization; Task Group; Informal Group (search for similar items in EconPapers)
Date: 2009
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-1-4302-2548-5_4

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DOI: 10.1007/978-1-4302-2548-5_4

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