Creating the Service Catalog

Martin Klubeck

Chapter Chapter 12 in Metrics, 2011, pp 271-281 from Springer

Abstract: Abstract One of my biggest challenges when I created the Report Card for my organization was getting the leadership to agree to a list of core or key services. Since I successfully won the battle of using effectiveness measures over efficiency ones, I would need a list of the services (or products) to be evaluated in the Service/Product Health Metrics.

Keywords: Service Level Agreement; Improvement Effort; Customer Base; Health Metrics; Customer Feedback (search for similar items in EconPapers)
Date: 2011
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-1-4302-3727-3_12

Ordering information: This item can be ordered from
http://www.springer.com/9781430237273

DOI: 10.1007/978-1-4302-3727-3_12

Access Statistics for this chapter

More chapters in Springer Books from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().