Metrics

Martin Klubeck

in Springer Books from Springer

Date: 2011
ISBN: 978-1-4302-3727-3
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Chapters in this book:

Ch Chapter 1 Establishing A Common Language

Martin Klubeck

Ch Chapter 10 Final Product: The Metrics Report Card

Martin Klubeck

Ch Chapter 11 Advanced Metrics

Martin Klubeck

Ch Chapter 12 Creating the Service Catalog

Martin Klubeck

Ch Chapter 13 Establishing Standards and Benchmarks

Martin Klubeck

Ch Chapter 14 Respecting the Power of Metrics

Martin Klubeck

Ch Chapter 15 Avoiding the Research Trap

Martin Klubeck

Ch Chapter 16 Embracing Your Organization’s Uniqueness

Martin Klubeck

Ch Chapter 2 Designing Metrics

Martin Klubeck

Ch Chapter 3 Planning a Good Metric

Martin Klubeck

Ch Chapter 4 Using Metrics as Indicators

Martin Klubeck

Ch Chapter 5 Using the Answer Key

Martin Klubeck

Ch Chapter 6 Start with Effectiveness

Martin Klubeck

Ch Chapter 7 Triangulation

Martin Klubeck

Ch Chapter 8 Expectations

Martin Klubeck

Ch Chapter 9 Creating and Interpreting the Metrics Report Card

Martin Klubeck

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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprbok:978-1-4302-3727-3

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DOI: 10.1007/978-1-4302-3727-3

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