Respecting the Power of Metrics

Martin Klubeck

Chapter Chapter 14 in Metrics, 2011, pp 293-307 from Springer

Abstract: Abstract The short length of this chapter is intentional in order to help you focus on the power of metrics. You must respect the power of metrics and be careful of the damage they can do to your organization if wielded improperly.

Keywords: Customer Satisfaction; Department Head; Passive Resistance; Complete Story; Personal Agenda (search for similar items in EconPapers)
Date: 2011
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-1-4302-3727-3_14

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DOI: 10.1007/978-1-4302-3727-3_14

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