Start with Effectiveness

Martin Klubeck

Chapter Chapter 6 in Metrics, 2011, pp 119-135 from Springer

Abstract: Abstract The first chief information officer I worked for used to say, “do the right thing.” Besides the philosophical and religious interpretations of this directive, there are also the leader’s simple day-to-day behavioral expectations of her workforce. Effectiveness metrics will allow you to determine if you are “doing the right things.”

Keywords: Strategic Plan; Efficiency Measure; Chief Information Officer; Health Metrics; Effectiveness Metrics (search for similar items in EconPapers)
Date: 2011
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DOI: 10.1007/978-1-4302-3727-3_6

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