Using the Answer Key

Martin Klubeck

Chapter Chapter 5 in Metrics, 2011, pp 97-118 from Springer

Abstract: Abstract This chapter marks the beginning of the practical portion of the book. We’ve covered a lot of theory and concepts in the first part, which should provide a foundation for doing the actual work.

Keywords: Customer Satisfaction; Future Health; Balance Scorecard; Employee Satisfaction; Brand Recognition (search for similar items in EconPapers)
Date: 2011
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-1-4302-3727-3_5

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DOI: 10.1007/978-1-4302-3727-3_5

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