Focus Quality Management on Processes, Not People

Tom Mochal and Jeff Mochal

Chapter Chapter 20 in Lessons in Project Management, 2011, pp 85-88 from Springer

Abstract: Abstract If people always produced high-quality results, there would be no need for quality management. However, even the best people make mistakes, including project managers! Sometimes they don’t even know it. For instance, quality problems can result from simple misunderstandings. You may be doing everything right as far as you know, and problems can still occur.

Date: 2011
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DOI: 10.1007/978-1-4302-3835-5_21

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