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Lauren Perkins

Chapter Chapter 3 in The Community Manager’s Playbook, 2015, pp 45-68 from Springer

Abstract: Abstract Now that you are armed with knowledge of the core personality traits and skills that are key to success in a CM role, it’s time to focus on the details.

Keywords: Social Media; Customer Service; Online Community; Community Management; Customer Experience (search for similar items in EconPapers)
Date: 2015
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-1-4302-4996-2_3

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DOI: 10.1007/978-1-4302-4996-2_3

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